Frequently Asked Questions

We cover all EU and EEA countries plus Switzerland. Our most popular routes are to France, Spain, Germany, Italy, Netherlands, Portugal, Ireland, and Switzerland, but we can move you anywhere in Europe.

Transit times vary by destination. Most Western European moves (France, Belgium, Netherlands, Germany) take 3-5 working days door-to-door. Southern Europe (Spain, Italy, Portugal) typically takes 5-7 days. Scandinavian and Eastern European destinations may take 7-10 days.

Yes, we handle all customs documentation, import declarations, and border formalities. Our logistics team is experienced with post-Brexit requirements and will guide you through everything.

Fill in our online quote form with details about your move. We will review your requirements and provide a competitive, fixed-price quote.

Yes, all moves include comprehensive goods-in-transit insurance up to £50,000. Additional cover can be arranged for high-value items.

Yes, all our international packing uses export-grade materials designed for long-distance transit. This includes double-walled boxes, custom crating for fragile items, and climate-protective wrapping.

Absolutely. We specialise in custom crating for artwork, antiques, glassware, and musical instruments. Every high-value item is individually assessed and packed to survive the journey.

Hazardous materials, flammable liquids, perishable food, live plants (may require phytosanitary certificates), and controlled substances cannot be shipped. We will provide a full prohibited items list with your quote.

Yes. We offer Full Pack (we do everything), Part Pack (we handle fragile and specialist items), and Materials Only (we supply export-grade materials for you to self-pack) options.

Pricing is based on the volume of goods, the destination, and any additional services (packing, storage, vehicle transport). We provide fixed-price quotes — no hidden charges or surprises on moving day.

Yes, a 25% deposit is required to confirm your booking. The remaining balance is due before the collection date unless alternative terms have been agreed.

We accept bank transfer and card payments. Payment in full must be received before or on the day of collection.

Cancellations made more than 14 days before the move receive a full deposit refund. Between 7-14 days you receive 50%. Less than 7 days the deposit is forfeit. Postponements are subject to availability.

Yes, we transport cars, motorcycles, and vans to any European destination. Vehicles travel in enclosed transporters with full insurance cover.

We ask that the fuel tank is no more than a quarter full, all personal items are removed, and any toll tags or parking permits are taken out. We handle the rest.

Vehicle transport typically takes 5-10 working days depending on the destination. We provide tracking updates throughout the journey.