Privacy Policy

Last updated: April 2026

1. Who We Are

European Moving operates from 8 Claire House, Buckland Hill, Maidstone, ME16 0UE. We are the data controller for personal information collected through this website.

2. Information We Collect

When you use our website, we may collect:

  • Name, email address, and phone number (via the quote form)
  • Moving details: pickup address, delivery address, destination country, moving date, and notes
  • Technical data: IP address, browser type, and pages visited
  • Cookie data (see Cookie section below)

3. How We Use Your Information

We use your information to:

  • Provide quotations and respond to enquiries
  • Arrange and manage your removal service
  • Comply with customs and legal requirements
  • Improve our website and services
  • Prevent fraud and spam

4. Legal Basis

We process your data based on: (a) your consent when submitting the quote form; (b) performance of a contract when providing services; (c) our legitimate interest in improving our services; and (d) legal obligations such as customs documentation.

5. Data Sharing

We do not sell your personal data. We may share it with: partner logistics companies involved in your move, customs authorities as required by law, and technology providers who assist in operating this website (e.g., hosting, reCAPTCHA). All partners are bound by data protection agreements.

6. Data Retention

Quote enquiries are retained for up to 12 months. Customer records related to completed moves are retained for 7 years as required for customs and tax purposes. You may request deletion at any time for data not subject to legal retention requirements.

7. Cookies

This website uses essential cookies for functionality and Google reCAPTCHA for spam prevention. We do not use advertising or tracking cookies. You can manage cookies through your browser settings.

8. Google reCAPTCHA

We use Google reCAPTCHA v3 to protect our forms from spam. This service collects hardware and software information and sends it to Google for analysis. Use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.

9. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the ICO (ico.org.uk)

10. Contact

To exercise your rights or ask questions about this policy, please contact us via the quote form or write to: European Moving, 8 Claire House, Buckland Hill, Maidstone, ME16 0UE.

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